http://bdtd.uftm.edu.br/handle/tede/612 2026-11-06T16:09:32Z http://bdtd.uftm.edu.br/handle/123456789/2181 Título: Gestão da conta-depósito vinculada em contratos terceirizados com dedicação exclusiva de mão de obra: mapeamento, validação de processos e levantamento de requisitos tecnológicos em uma universidade federal Abstract: The increasing use of outsourced services by Public Administration has expanded the challenges related to the management and oversight of administrative contracts, especially with regard to controlling labor obligations linked to continuous service contracts with exclusive dedication of labor. In this context, the escrow account constitutes a mechanism for mitigating labor risks, allowing the retention of funds intended for the payment of labor charges and benefits established by legislation. At the Federal University of Triângulo Mineiro (UFTM), the operationalization of these procedures involves different administrative stages, records, and controls that require organization, standardization, and systematic monitoring. This study is part of the research field of Public Administration and Digital Government, contributing to the advancement of applied knowledge in contract management and oversight in the public sector. Its objective is to analyze the management of escrow accounts in continuous service contracts with exclusive dedication of labor at UFTM, through the mapping of adopted procedures, the validation of these procedures at both internal and interinstitutional levels, and the identification of requirements for a technological solution to support their operationalization. The research is characterized as a case study of an applied nature, with a mixed-methods approach. Qualitative procedures were employed, such as document analysis, participant observation, and analysis of open-ended responses, as well as quantitative methods, including frequency analysis and the application of the Content Validity Index (CVI) to validate the process flows with staff from different federal universities. The results demonstrate concrete contributions to improving the management of escrow accounts at UFTM by promoting greater organization, clarity, and standardization of procedures. In addition, they provide structured inputs for future informatization initiatives, with the potential to optimize processes related to administrative contract oversight and strengthen the control of labor obligations. The study also identified areas for improvement related to the definition of responsibilities, the detailing of process steps, and the systematization of information. The originality and relevance of the research lie in the mapping of processes that are still underexplored in the literature, particularly in the context of escrow account management, as well as in the articulation between the empirical validation of mapped processes and the identification of requirements for technological support, contributing to the field of contract oversight and digital government initiatives. Regarding practical contributions, the impacts are predominantly potential, supported by empirical evidence of applicability. In the scientific domain, the study organizes applied knowledge and supports future research. In the organizational domain, it contributes to the standardization of routines, reduction of ambiguities, and improvement of internal control. From a practical perspective, it facilitates the work of contract managers, reduces operational errors, and supports decisionmaking. In the societal dimension, it reinforces the protection of labor rights and transparency in public management. In terms of public policies, it provides inputs for digitalization, system integration, and standardization of procedures across federal agencies, potentially supporting improvements in institutional solutions related to escrow account management. Tipo: Dissertação 2026-09-04T00:00:00Z http://bdtd.uftm.edu.br/handle/123456789/2180 Título: Gestão de Pessoas na Administração Federal: Desafios, Oportunidades e Estratégias à Luz da Curva de Laffer Abstract: The growing attrition of qualified public servants poses a major challenge to the sustainability of the Brazilian Public Administration, particularly within Federal Educational Institutions (IFEs), where Administrative Technical Staff in Education (TAEs) play a strategic role in maintaining administrative and academic processes. In this context, this research aimed to analyze the applicability of the Laffer Curve as a heuristic model for understanding the relationship between various dimensions of investment in people management and the retention of Administrative Technical Staff in Education. It combined national-level evidence with a pilot study at the Federal University of Triângulo Mineiro and sought to develop a Technical and Technological Product (PTT) to support evidence-based managerial decision-making. This is an applied study with a predominantly quantitative approach and a descriptive-explanatory design, grounded in document analysis and secondary data from the Personnel Statistics Dashboard (PEP)—covering the 2015–2024 period—complemented by institutional data used to demonstrate the developed product. The analysis employed descriptive statistics and quadratic regression modeling to represent the hypothesis of a non-linear relationship between people management investments and staff retention, using the Laffer Curve as an analytical framework adapted to the public administration context. The results revealed significant changes in voluntary turnover rates over the historical series, highlighting an initial period of stability, an atypical decline during the COVID-19 pandemic, a sharp rise in attrition between 2021 and 2022, and a partial reduction in the indicator following the 2023 salary adjustment. The findings were consistent with the hypothesis that professional valuation policies can influence staff retention, while also underscoring the multifactorial nature of this phenomenon, which encompasses remuneration, career opportunities, and organizational conditions. As a key applied contribution, a predictive calculator for allocative efficiency was developed to assist public managers in simulating investment scenarios regarding people management; this tool enables the estimation of potential impacts on civil servant retention and supports institutional planning. The study concludes that the use of quantitative models in people management enhances the analytical capacity of public administration, fostering decisions that are transparent, evidence-based, and oriented toward creating public value. Although the results are specific to the context analyzed, the proposed methodology offers potential for replication across other career paths and public institutions, representing both a theoretical and applied contribution to strengthening strategic people management in the public sector. Tipo: Dissertação 2026-08-03T00:00:00Z http://bdtd.uftm.edu.br/handle/123456789/2179 Título: Descentralização do componente especializado da assistência farmacêutica em Minas Gerais: percepções de gestores municipais Abstract: Research objective: To analyze the perceptions of municipal Pharmaceutical Services managers regarding the implementation of the decentralization of the Specialized Component of Pharmaceutical Assistance in Minas Gerais, identifying challenges, benefits, and opportunities associated with this process from the perspective of municipal public management. Theoretical framework: The study is situated within the Public Policies research line by addressing the implementation of a public health policy at the municipal level and articulating decentralization, interfederative governance, municipal administrative capacities, and Pharmaceutical Services management. It contributes to this research line by showing how local managers perceive the transfer of responsibilities, institutional support, operational workflows, and the effects of the policy on the daily routine of public administration. Methodology: This was a descriptive mixed-methods study conducted in two sequentially integrated stages in the state of Minas Gerais. Data collection took place between August 2025 and May 2026. In the quantitative stage, a sociodemographic and professional characterization questionnaire for managers and a guiding script for the qualitative stage were developed and submitted to content validation by expert judges. Validation considered the criteria of objectivity, simplicity, clarity, relevance, and language adequacy, and the Content Validity Index was calculated using a cutoff point of 0.80 or higher. The results of this stage supported adjustments and the definition of the final version of the script used in the qualitative stage. Three municipal managers participated in this stage. One focus group session was conducted with two participants, and one semi-structured interview was conducted with one participant, both using the same guiding script. The empirical material was transcribed, organized, and subjected to thematic analysis, including the identification of meaning units, their grouping into empirical categories, and interpretation of the findings in light of the theoretical framework. Results: The validation indicated that the instruments were appropriate for use with municipal managers, with specific adjustments resulting from the contributions of the expert judges. In the qualitative stage, the findings showed that decentralization was perceived as a strategy capable of bringing services closer to users, increasing municipal autonomy, improving communication with prescribers, and enabling greater local organization of care workflows. However, its implementation required concrete reorganization of municipal Pharmaceutical Services, including adaptation of physical infrastructure, expansion and qualification of staff, acquisition of equipment, redefinition of routines, and incorporation of new administrative responsibilities. Managers reported differences between regional technical support, perceived as closer and more responsive, and decisions made at the central state level, which were sometimes viewed as top-down and insufficiently sensitive to municipal realities. Challenges were also identified regarding bureaucratization of operational routines, excessive documentation, duplication of records, the need for process digitalization, limited integration between information systems and records, financing, and unclear responsibilities among the federative entities. Despite these limitations, participants recognized gains related to expanded access, greater proximity to users and prescribers, local autonomy, and increased municipal accountability for pharmaceutical care. Originality/relevance: The study is relevant because it analyzes decentralization from the perspective of municipal managers who directly experience its implementation, contributing to filling a gap regarding the concrete conditions under which this policy is operationalized at the local level. Practical contributions: The potential impacts span scientific, organizational, practical, societal, and public policy domains by supporting recommendations for training, planning, workflow organization, improvement of information systems, and strengthening of local governance. Based on the findings, a Final Technical Report was developed containing a guiding matrix designed to support the planning, implementation, monitoring, and improvement of CEAF decentralization in municipalities in Minas Gerais. Tipo: Dissertação 2026-08-17T00:00:00Z http://bdtd.uftm.edu.br/handle/123456789/2163 Título: Eficácia e celeridade nas contratações públicas: diagnóstico e modelo de gestão estratégica para o pregão eletrônico universidades federais Abstract: Research objective: To develop a strategic management and monitoring model for procurement processes conducted through the electronic reverse auction modality at the Federal University of Triângulo Mineiro, based on the identification of the determinants of effectiveness and timeliness, with the aim of optimizing process flows and strengthening institutional governance. Theoretical framework: The study falls within the research area of Public Administration and Organizations. Methodology: A case study employing a mixedmethods approach, classified as descriptive in terms of its objectives and applied in nature. Results: Following an analysis of 136 electronic reverse auctions completed between 2022 and 2024 at the Federal University of Triângulo Mineiro, conducted under both Law No. 8,666/1993 and Law No. 14,133/2021, it was found that most processes are completed within 149 days. The internal phase, particularly the stages carried out by the Procurement Division, takes approximately 90 days. The longer duration of the internal phase reinforces the finding that a well-prepared preliminary technical study and terms of reference influence the preparation of the bidding notice and the conduct of the procurement process, further underscoring the importance of continuous staff training. The calculation of procurement costs using the formula established in Technical Note No. 1,081/2017 estimated the administrative cost of an electronic reverse auction at BRL 19,561.47 within the university. The main factors identified as contributing to longer procurement processing times were: the number of items, the occurrence of bidder challenges or representations, interdepartmental issues, and rework. The significant correlations identified, together with the findings from the interviews, provided the basis for developing the proposed model, which recommends operational improvements such as process standardization and the establishment of servicelevel agreements aimed at reducing delays and rework, as well as the implementation of a visual metrics dashboard and an efficiency index. Relevance: The proposed model is structured around three pillars: (i) strategic and regulatory planning; (ii) optimized execution and risk management; and (iii) monitoring and continuous improvement. Practical contributions: The results provide university managers with an objective benchmark for the processing time and cost of electronic reverse auctions and can be used to: (i) monitor process progress and identify cases of significant deviation from the 149-day benchmark; (ii) establish gradual targets for reducing processing times; (iii) support decisions regarding the choice between electronic reverse auctions and direct procurement without a bidding process, particularly for low-value acquisitions; and (iv) support procurement planning and process improvement initiatives in the Procurement and Bidding areas. Tipo: Dissertação 2026-06-23T00:00:00Z