Estudo e proposição de ações para melhoria do desempenho de secretários de cursos em IES

Abstract

This research, in compliance with the requirements for the completion of the Professional Master's Program in Technological Innovation (PMPIT) at the Federal University of Triângulo Mineiro (UFTM), is justified in view of the researcher's perception of how weaknesses and difficulties in the performance of secretaries of IES courses. The question asked in the current study was: How can the knowledge and skills of the executive secretariat help in the daily performance of public servants who work in the UFTM as course secretaries? This problem was presented with the hypothesis that the knowledge, skills and attitudes of the executive secretariat are essential tools for the creation of a guide for public servants at the UFTM. The main objective was to identify all the difficulties of the secretaries of undergraduate courses at UFTM, in the development of their functions, to support the elaboration of an action guide for professional performance and a training course. The methodology involved bibliographical, qualitative, exploratory and documentary research, in addition to the application of a questionnaire. From this, it was possible to create a guide in which the preparation of memoranda, minutes, everything that involves the secretariat, in addition to the filing of documents is discussed. Additionally, it was possible to create a training course for the employees of the UFTM. Thus, it can be concluded that with the use of the guide created in this work and the realization of the training course that will be offered by the researcher, the course secretaries will be better able to perform their functions within the UFTM or at any University.