Saúde mental: satisfação dos profissionais de enfermagem com os cuidados oferecidos pela instituição

Abstract

Workers' health has been affected over the years, with emphasis on the increase in mental disorders. Among the professional categories in which high mental disease are observed are nursing professionals. Specific practices for the care and psychological well-being of the server are not common in public institutions. Given the context of the health work process, this study proposes to evaluate the satisfaction of mentally ill nursing professionals with the care protocols offered by the Federal University of Triângulo Mineiro (UFTM). This is a descriptive study carried out with nursing workers at the University Hospital at UFTM and with professionals from the technical team of the Departamento de Atenção à Saúde do Servidor (DASS) - UFTM. The survey was conducted remotely (online), through self-completion of questionnaires. The questionnaire for nursing professionals included sociodemographic questions, the Self Report Questionnaire (SRQ-20) and the Patient Satisfaction with Mental Health Services Scale (SATIS-BR) in its short form. To identify the current protocols for the care of mentally ill workers, a semi-structured questionnaire was applied, in an interview format, with the workers of the DASS technical team. About the service provided by DASS, the results showed that professionals were evaluated as competent and that they involve users/patients in the treatment plan. It was also observed that the DASS currently does not have a protocol with a formalized and publicized service flow in the institution, the department does not evaluate the service it provides, DASS has inadequate infrastructure, and the number of professionals in the technical team is insufficient to meet the demand of all the university servants. The sample of the nursing professionals that reported having used the DASS services was satisfied, especially with the professionals' competence, reception and help received in the service. General service infrastructure and comfort had the lowest scores on the satisfaction scale. As recommendations, a technical report was carried out addressing two aspects that could be adequate in the service: institutional implementation of a service flow and the elaboration of a method for evaluation, including users and technical staff of the DASS. It is intended that the results found can contribute to the improvement of mental health policies for public servants.