Manual de orientações para alunos dos cursos de letras da UFTM

Abstract

This research is situated in the field of Intellectual Property and Education, and has as its theme the initial admission to Brazilian federal public universities. The aim was to improve the institutional communication efficiency, and to guide the academic activities, especially in relation to the work demanded from the Coordinator and the Office Support Specialist. Based on my 11-year experience as Office Support Specialist for the Major in Languages and Literature at UFTM, I collected the undergraduates’ main questions and categorized them in four groups: (i) Class Schedule; (ii) General Information; (iii) Research Programs; (iv) Extension Programs and Teaching. Then I designed a Handbook that structures and organizes relevant information (service innovation) related to the Major in Languages and Literature in order to solve questions and curiosities of undergraduate students and faculty from the Federal University of Triângulo Mineiro – UFTM. The Handbook target audience is every undergraduate, freshmen to senior year, faculty members and administration & staff from the entire university. The Handbook must be a valuable tool to provide support related to the academic catalogue, such as courses, subjects and their respective codes; and students’ affairs, such as rights and requirements. Moreover, the Handbook can assist students in filling out forms in general, and bring acknowledgement of the services provided by the institution. The Handbook is digital and interactive and it is available at UFTM official website.