Melhoria contínua aplicada à gestão de manutenção predial da Universidade Federal do Triângulo MineiroIRO

Abstract

The conservation and maintenance of buildings in public universities is an act of responsibility towards Brazilian Public Heritage and a challenge for university management. This research has an applied, quantitative and explanatory approach, being a case study on the implementation of improvements in the building maintenance sector of the Federal University of Triângulo Mineiro, using the DMAIC cycle (Define, Measure, Analyze, Improve, Control) as a script. In the Define stage, the scope was defined, the process was characterized and performance indicators were defined. In the Measure stage, data was collected regarding building maintenance, as well as preliminary analysis of the data to treat inconsistencies. The analysis of the processed data was carried out using performance indicators, with results presented in graphic form. At this stage, the main problem of the process was defined. In the Analyze stage, the possible causes of the problem were defined, and these causes were prioritized, then their root causes were investigated. In the Improve stage, planning and implementation of actions were carried out to improve the process through the elaboration of an Action Plan. After implementation, data was collected again to verify the results obtained after the implementation of improvements in the building maintenance process. In the Control stage, plans were defined to ensure that improvement proposals are not lost, such as monitoring performance indicators, implementing standard procedures, training and qualifying the technical building maintenance management team. The results showed an improvement in process efficiency such as increased productivity and a reduction in the average waiting time for work orders.