Qualidade de vida e teletrabalho: um estudo de caso com servidores da Universidade Federal do Triângulo Mineiro

Abstract

Technological advancement and globalization have profoundly transformed the work environment and labor relations. Among these changes, the expansion of telework stands out, significantly intensified in recent years, especially after the COVID-19 pandemic. In the context of the Brazilian public sector, this expansion has generated growing interest in its implications for Quality of Work Life (QWL). This study aimed to analyze the perception of QWL in telework among technical-administrative staff at the Federal University of Triângulo Mineiro (UFTM) who have been working in this modality for at least six months. The methodological approach was quali-quantitative, using the Quality of Life in Telework Scale (EQVTe), developed by Andrade (2020), as the main instrument. The scale comprises 27 items that investigate five telework-related dimensions: Telework Self-Management, Telework Context, Work Infrastructure, Technological Structure, and Work Overload. Items were rated on an 11-point Likert scale, and the internal consistency of the scale was confirmed with a Cronbach’s alpha of 0.94. The quantitative analysis was further deepened using the psychometric cartography proposed by Ferreira (2012), which enabled the visualization of response distributions across different well-being zones. Two open-ended questions were also included to explore the participants' subjective perceptions of well-being and distress in telework, whose responses were examined through the identification of recurring words and illustrative excerpts. The results revealed predominantly positive perceptions in the dimensions of Self-Management, Infrastructure, and Technological Structure, suggesting that the participants feel autonomous, organized, and supported by adequate material and technical conditions. The Work Overload dimension showed the lowest scores, reflecting perceptions of pressure and excessive demands. The Telework Context dimension presented greater variability, especially regarding institutional support and professional recognition. The findings indicate that telework, when well-structured, can contribute to workers' well-being. The results provide relevant input for future research and for the enhancement of institutional policies related to telework.