A violência relacionada ao trabalho nas equipes de saúde da família de Uberlândia-MG

Abstract

The work-related violence is a social problem and public health magnitude both nationally and internationally and has caused a major impact on health professionals, generating different risks in relation to sex, race, color, age and social space. This study aims to describe work-related violence experienced by workers in the family health team. It is a descriptive, cross-sectional quantitative approach. Held at the sites of action of family health teams in the city of Uberlândia, MG. Data collection occurred from March to July 2011. We used a semi structured questionnaire, based on the script used by Caesar (2005). The population consisted of 198 workers, 118 community health workers, 25 nurses, 25 nursing technicians, 16 physicians and six dentists. Among workers who have experienced violence were 62.1% community health workers, nurses 13.2%, 8.4% doctors, 13.2% nursing technicians and dentists 3.1%. The types of violence experienced by workers were more threats or verbal aggression (80.2%). The biggest offenders were people in the community and / or users (58.1%), female (69.8%) and adults (83.7%). The feelings of sadness (41.9%), anger (38.4%) and humiliation (36.1%) were the most frequent after the violence. And the result of violence most often cited was the loss of job satisfaction (54.6%). Most workers (64.2%) reported having informed the act of violence to the head, 57.8% said they feel safe in the workplace, 59.5% consider that the physical environment contributes to the occurrence of violence, 64.7% considered the workplace unsafe, 56.3% feel safe on the way to work, 95.8% reported the importance of registration in any kind of violence, 66.8% reported receiving counseling regarding when and how to deal with conflicts between users and workers, 43.7% did not receive medical and psychological care after the act of violence. The risk factors cited were: violent patients (71.2%), lack of trained personnel to deal with violent situations (43.4%) and work overload (37.9%). Most units do not have an alarm system and security guards. Meet the phenomenon related violence work is important to implement preventive measures to reduce violence and improve the assistance to be provided to users.