Gestão de processos de registro e controle acadêmico dos programas de pós-graduação stricto sensu na universidade pública: estudo de caso e proposta de adequações na UFTM

Abstract

The standardization of procedures in academic information registration processes is essential to guarantee efficiency, transparency and quality in higher education institutions. This helps to minimize errors, facilitate the identification of problems and reinforce data security. Clear, efficient and accurate processes strengthen the trust of the academic community, resulting in a better institutional image. In this sense, management information systems play a fundamental role in efficient administration and achieving organizational goals. At UFTM, especially in stricto sensu postgraduate studies, it was observed that some academic registration and control procedures were not standardized and depended more on practical experience than on clearly established guidelines. The study carried out in the Professional Master's Degree Program in Technological Innovation, Operations Management concentration area, Production and Operations Management research line, had as its guiding question “how is” and “how should” the management of the academic registration and control processes of the Stricto Sensu Postgraduate Programs at UFTM be carried out? and the general objective was to evaluate the academic registration and control processes of stricto sensu postgraduate courses as an aid to the implementation of a unit dedicated to postgraduate academic control within the UFTM Department of Academic Registration and Control (DRCA). This is a case study with a qualitative, descriptive and exploratory approach, using documentary analysis. The approach is institutional, covering both retrospective and prospective aspects of the management of these processes. The results of this study could help the institution's administration to analyze planning and make decisions to improve the academic management of postgraduate courses, especially in the academic registration and control processes. New workflows have been developed that can be implemented to support academic control activities in postgraduate studies at the DRCA, standardizing procedures and optimizing operations. In addition, the research resulted in the creation of a practical guide to registration, academic control and support for SISCAD as a technological product. This guide will be aimed at the staff responsible for academic control, with the aim of improving the execution of these processes.