Fiscalização de serviços contínuos com mão de obra de dedicação exclusiva: criação de um método enquanto ferramenta de apoio gerencial

Abstract

Outsourcing in Public Administration is a reality that public entities have been dealing with since the foundations of the Management Reform, which aimed to shift the focus of public managers, primarily, to core activities. In this scenario, the legislation that deals with public procurement and contracting, through bidding, has evolved until culminating in the emergence of important figures in the management of contract planning and execution: inspectors and managers, who are responsible for overseeing service contracts taken on, in relation to the support activity. These actors, endowed with great responsibility and importance in contract management, are sometimes unassisted in training and support tools to fulfill their mission. Furthermore, the activity of inspection is a convergence point between Administrative Law and Administration, which makes it relevant, but still lacking in studies. In view of the above, this research aims to identify the existence of control or support instruments to assist in the inspection of continuous services with exclusive dedication labor and to map possible deficiencies; Subsequently, the aim is to build a support tool to mitigate such deficiencies. The Systematic Literature Review (SLR) that was carried out identified a lack of training for these actors and deficiencies related to the execution of the inspection activity itself; sparse studies on tools to assist inspectors' activities; and mapped requirements for the construction of an inspection method, as a support tool. This method was structured through Business Intelligence, and consists of a set of spreadsheets duly parameterized for interactive visualization through dashboards. By using this method, the functions of the technical inspector and the administrative inspector are segregated and highlighted; contractual deviations are identified in an uncomplicated manner; and the information is organized as a database for future hiring. Finally, the test of the support tool identified benefits in its use; mapped difficulties in its use; and envisioned future improvements.